FREQUENTLY ASKED QUESTIONS

Do You guys operate alone?

Uk pro Pharmacy works closely with your healthcare provider to develop a customized infusion plan suited to your unique needs. 

Clinical support?

Our pharmacy has a team of clinical pharmacists available to answer any questions you may have during business hours and on-call 24/7 for emergencies.

Customized Home infusions?

After benefits approval, we will evaluate your needs, create a personalized care plan, and ship your medication directly to your door.

ow long does delivery take?

Once your order is dispatched, standard delivery across the UK usually takes just 1 working day

When will my order be dispatched?

Orders placed Monday–Friday before the cut-off time  3 pm are typically dispatched the same day. Orders placed after cut-off or during weekends/holidays are processed the next working day.

Is it safe to purchase medicines online?

Yes — as long as the online pharmacy is legitimate, licensed, and follows UK standards for safety, privacy, and delivery. Always check for pharmacy accreditation and valid prescriptions.

What should I do if I don’t receive my order?

In such rare cases, we always offer to reship your order free of charge or refund you. Always check order status via the account/order-tracking section or contact our customer support.

Can I speak to a pharmacist if I have questions or concerns?

Yes — Our UK-based online pharmacies offer direct contact (phone, email, or chat) with a registered pharmacist for any medication or health-related queries.

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